Here are the key Global Capability Centers (GCCs) currently operating in Jaipur:
- Dotsquares
- CRMIT Solutions
- WNS Global Services
- Teleperformance
- IndiaA3Logics
Companies like Dotsquares and IndiaA3Logics focus on software development and digital solutions, while CRMIT Solutions specializes in CRM and enterprise consulting. WNS Global Services and Teleperformance contribute to Jaipur’s prominence in business process management, analytics, and customer experience operations.
Together, these GCCs generate employment, attract skilled talent, and position Jaipur as an emerging hub for global operations and technology services. As Jaipur’s GCC ecosystem continues to expand, the demand for specialized talent has increased, creating opportunities for every leading gcc recrutment agnecy to support hiring across technology, analytics, and customer operations roles.
What Is Driving GCC Growth in Jaipur?
Jaipur is emerging as a preferred location for Global Capability Centers (GCCs) because it offers a compelling combination of cost-efficiency and cost arbitrage, talent availability, and improved infrastructure. Tier II cities like Jaipur deliver lower real-estate and lower operational costs compared to major hubs, while still providing access to a growing pool of skilled graduates from regional engineering and management colleges.
Additionally, shifting economic dynamics, including rising wages and competition for talent in traditional major hubs motivate multinational firms to diversify into smaller cities.
Finally, supportive policy moves at the state level are further enhancing Jaipur’s appeal and creating new growth opportunities. For example, the local government recently approved a new GCC-friendly policy targeting 200 new centres by 2030 across Rajasthan, including Jaipur.
List of Leading Global Capability Centers (GCCs) in Jaipur
Here are some of the leading GCCs already operating in Jaipur:
|
Company / GCC |
Known Activities / Focus Areas |
|
Dotsquares |
Innovation, software development & growth-oriented projects. |
|
CRMIT Solutions |
Digital transformation, data & AI services under GCC framework. |
|
WNS Global Services |
BPO / delivery-center operations in Jaipur contributing to outsourcing services. |
|
Teleperformance India |
Large-scale BPO / call-centre operations, part of Jaipur’s outsourcing ecosystem. |
|
A3Logics |
IT services and software development presence in Jaipur, contributing to tech-GCC growth. |
|
Infosys / Wipro / other MNC-IT firms |
Although these firms are present in Jaipur’s IT landscape, their global-scale GCC delivery operations are more concentrated elsewhere. |
What Infrastructure Does Jaipur Offer for GCCs?
Jaipur offers a rising and robust infrastructure backbone that supports GCC operations. The city's business environment is becoming increasingly supportive for global capability centers, driven by government initiatives and technological innovation. Allied industries such as tech services and start-ups also contribute significantly to the ecosystem supporting GCCs. As a result, the GCC ecosystem in Jaipur benefits from these infrastructural and industry advantages. Key infrastructural advantages include:
Digital & Connectivity Infrastructure
Jaipur now benefits from improved digital infrastructure, reliable internet, and remote-work readiness — enabling companies to run distributed operations efficiently and leverage cutting-edge technology. This supports the shift toward Tier-2 GCC hubs, while improved connectivity also supports efficient supply chains for companies operating in Jaipur.
Real Estate & Office-Space Availability
Compared to metro cities, Jaipur provides more affordable real estate and reduced operational expenses, along with easier access to office-ready space, which reduces setup costs for GCCs and attracts companies seeking to optimize CAPEX and OPEX.
Talent Pool from Local Institutions
Jaipur is surrounded by several engineering, IT, and management colleges, as well as other prestigious institutions in the region, ensuring a steady flow of graduates with relevant skills. The presence of the Indian Institute of Management (IIM) in Jaipur further contributes to the city's robust talent ecosystem.
This availability of local talent supports staff requirements for GCCs, especially for BPO, IT services, analytics, and support roles by providing access to Jaipur's vast talent pool. Jaipur also offers access to untapped talent pools that are not as heavily recruited as those in metro cities, making it an attractive destination for companies seeking new sources of skilled professionals. Additionally, the city boasts an experienced talent pool among mid-career professionals, further strengthening its appeal for global capability centers.
Alongside recruitment support, many GCCs also rely on local resident director services to ensure regulatory compliance and smooth business operations in India. Together, these services help GCCs scale efficiently while reinforcing Jaipur’s position as a trusted destination for global capability centers.
Policy Support & Government Backing
The new GCC policy approved by the state government offers incentives to multinational companies establishing centers in Rajasthan — including Jaipur. In addition to incentives, the government is focusing on supporting the IT sector and other key sectors through targeted policy measures. The policy also addresses regulatory compliance, ensuring smooth operations and adherence to government standards for GCCs. This policy push makes Jaipur more attractive for long-term investments in GCCs.
How Are Emerging GCCs in Jaipur Expanding?
Jaipur’s emerging GCCs are expanding in several ways:
- Shifting from traditional metros to Tier-2 cities: As firms face rising costs and talent competition in metro hubs, companies are relocating or adding GCC operations in cities like Jaipur to leverage cost-efficiency, cost savings, and access to top talent. Talent acquisition is a key factor in this expansion, as companies seek skilled professionals to support their growth.
- Diversifying service offerings: GCCs in Jaipur now span a range of services — from basic BPO and back-office operations to higher-value tasks like software development, data analytics, digital transformation, and AI services. These strategies help companies drive innovation in their global operations.
- Scaling staff strength gradually: As organisations settle into their Jaipur operations, they incrementally build headcount to serve global operations — benefiting from local talent pipelines, talent retention, and lower employee turnover relative to metros.
- Leveraging policy and infrastructure levers: The new state-level GCC policy and improved connectivity are encouraging new setups and expansions.
To maximize these benefits, companies are developing a strategic roadmap for GCC expansion in Jaipur, ensuring long-term growth and operational efficiency.
What Are the Employment Trends for GCCs in Jaipur?
Employment trends for GCCs in Jaipur show a rising demand for a diverse mix of skills:
- Growing demand for software developers, data analysts, digital-services specialists, and AI/ML professionals, with 'machine learning' emerging as a key field driving innovation and R&D.
- Continued demand for BPO/back-office/call-centre staff — roles well supported by companies like WNS and Teleperformance.
- Increased opportunity for fresh graduates and early-career professionals from local engineering and management colleges, with GCC growth leading to greater 'employment opportunities' and 'job creation', improving local employment prospects and reducing talent migration to metros.
- The life sciences sector is also emerging as a source of new roles in Jaipur's GCC landscape, reflecting the city's growing presence in biotech and healthcare innovation.
- Trend toward hybrid or remote-capable work due to improved connectivity, making GCC jobs more accessible to people living outside major metropolitan areas.
Overall, Jaipur’s GCC employment landscape is gradually shifting from low-cost back-office work toward more knowledge-intensive and tech-driven roles — reflecting broader global trends in GCC value chains.
FAQs About Global Capability Centers in Jaipur
Q: What exactly is a Global Capability Center (GCC)?
A: A GCC is an offshore or captive unit set up by multinational companies to handle high-value business services such as IT services, software development, analytics, research, support functions, and more — on behalf of their global operations.
Q: Why is Jaipur becoming attractive for GCC investments?
A: Jaipur offers lower operating costs, a growing talent pool, improving infrastructure, government incentives, and a quieter alternative to overcrowded metros.
Q: Which kinds of jobs are available in Jaipur’s GCCs?
A: Jobs range from BPO and back-office services to software development, data analytics, digital transformation, AI/ML services, customer support, and other tech and support roles.
Q: Are there big-name global firms with GCCs in Jaipur?
A: Some firms like Dotsquares and CRMIT Solutions operate GCC-style centers in Jaipur. While some tech giants have a presence in Jaipur, their main GCC operations are still concentrated in traditional metro hubs.
Q: Does the local government support GCC growth in Jaipur?
A: Yes, the state government recently approved a GCC-friendly policy targeting the establishment of 200 centres by 2030 across Rajasthan, making it easier for companies to invest in cities like Jaipur.
